Frequently Asked Questions
How can I change address or phone number in Order?
If you wish to change the shipping address or phone number, you can do it through "My Account" section before the products are dispatched. You will see an Addresses option on My Account page. Please note that you cannot change the address and phone number once the order is shipped.
How do I cancel an order?
How do I cancel an order? (before it has been shipped)
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "Order" section.
If you have placed the order as a guest, signup/sign in with the email that you have used while placing an order and you can then cancel order through "Order" section. In such cases, the order will be cancelled and the money will be refunded after deduction the payment gateway charge @2.5%. to you within 48 business hours after cancellation.
How do I cancel an order? (once it has been shipped)
If you wish to cancel an order that has been shipped but has not yet been delivered
Kindly do not accept the delivery of the order
Once we receive the product(s) back and verify its packaging/condition, we will refund the money after deduction the shipping and payment gateway charge @2.5%. within 24-48 business hours. The customer agrees not to dispute the decision made by Shopginy.com and accept Shopginy.com’s decision regarding the cancellation.
How do I return an item?
To return your shipment please go to "My Orders" select "Return Requested" by selecting the order/product you want to return and state the reason for the return.
We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.
How do I track an order?
Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via text message/email. You can also view the status of your orders in 'My Account' section. In the My Account page, click on the 'My Orders' link to view the status of all your orders and Shipment Tracking details. You may visit the courier partner's website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 2 business days in case of cancellation of an order.
In case of returns, once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the refund immediately. It can take 5- 7 days to reflect into your bank account as per the bank timelines.
How long will it take for my order to reach me?
Please refer to the product page of the item for estimated days to get delivered. Monday to Saturday are considered as business days except for public holidays. Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.
I’m unsure that the order was successfully placed.
You can review the status of your order and other tracking related queries under the My Account section. In case your money has been debited and you can't see your order under My Orders section, please recheck after 30 minutes.
Payment Method
We accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks.
Return & Replacement Policy
Your purchase is eligible for return or replacement only if it meets the following conditions:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
If the product you receive has a genuine quality or manufacturing defect or damage.
Handicraft products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated, please Whatsapp and email us at [email protected] within 24 hours of delivery with the following information:
– Order number
– Delivery address
Specify the reason for the return, and in case of defective or incorrect product, please send us an image and video shared link (No File) of the item at Whatsapp and email id [email protected]. Unfortunately, we will not be able to consider any emails or images sent after 24 hrs of the delivery. If there is a genuine defect in the product, we’d be happy to replace your product or will refund your order amount within 3 working days after the product is picked up from the given address.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).
What about Cash on Delivery?
We do not provide Cash on Delivery service.