Refund and Returns Policy

Refund and Returns Policy

Your purchase is eligible for return or replacement only if it meets the following conditions:

If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.

If the product you receive has a genuine quality or manufacturing defect or damage.

Handicraft products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency or the recipient refuses the package.

If your purchase meets our return criteria as stated, please Whatsapp and email us at [email protected] within 24 hours of delivery with the following information:

– Order number

– Delivery address

Specify the reason for the return, and in case of defective or incorrect product, please send us an image and video shared link (No File) of the item at Whatsapp and email id [email protected]. Unfortunately, we will not be able to consider any emails or images sent after 24 hrs of the delivery. If there is a genuine defect in the product, we’d be happy to replace your product or will refund your order amount within 3 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).